OUR TERMS

DEPOSITS & PAYMENTS

1. For orders under $100, the full amount is due in order to be considered “booked” and the payment is non-refundable.

2. For orders over $100, a 50% non-refundable retainer is due in order to be considered “booked”. The remaining 50% is due 1 week prior to pickup/delivery.

3. If you have booked within 1 week of your order being due, the entire balance is due at the time of booking and is subject to a rush fee.

4. Payment must be made within 48 hours of receiving the invoice or your quote will be canceled to make space for other orders.

5. If the Client fails to make payments, the order will be cancelled and no refunds will be given.

6. Any changes must be submitted prior to final payment. Any changes made afterwards may be incorporated at the discretion of the business. Minor changes to your order (design, size, or flavor) can be made up to 7 days before your scheduled pick up time. Major changes to your order require at least 14 days notice and may result in an additional charge.

7. Rescheduling an order is possible (based on availability) if you notify us at least 10 days prior to your pick-up/delivery date. Cancellations due to emergencies are handled on a case by case basis. Refunds are not given, but a credit towards a future order may be offered.

PICK UP & CAKE CARE

1. Pick up is located in Surprise, Az off of Greenway and Cotton. Please do not arrive earlier than the agreed pick up time. Any pick up 30 minutes beyond the agreed pick up time is subject to a late fee.

2. We will provide instructions on how to properly transport and care for your order. You assume all liability and responsibility for the condition of the cake once it leaves our possession.

3. Our delivery and setup fee is dependent on the location of the venue and will be stipulated in the final price. We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake or treats. Cakes are heavy and require a sturdy table, and optimal room temperature of 73 degrees Fahrenheit or below.

4. If flowers are provided by an outside source, we will place them for an additional fee. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.

REFUNDS

1. Once your order has been picked up or delivered to you, the contract has been completed. Since our products are perishable goods, you are not entitled to return your order to us, and we are not obliged to offer you a refund. However, if you experience any issues with our cakes or baked goods, we invite you to bring this to our attention as soon as possible. Any complaint received more than 72 hours after delivery of your order will not be considered by us.

2. Olivia B’s Bakery is not obliged to, but may at our discretion, offer you a partial refund, a full refund, or a discount off your next purchase with us.

3. Please note that if your complaint relates to the taste, texture of the cake, or relates to an alleged hygiene matter, you must let us know as soon as possible, preserve the cake, and give us the opportunity to collect it, to allow us to investigate. We are unable to offer refunds or compensation where we are not given the opportunity to assess the merits of complaints relating to taste, texture or hygiene by inspecting the cake.

LIABILITY

1. Olivia B’s Bakery is not responsible for bodily injury, property or consequential damage, which may result from products/services provided. Olivia B’s Bakery is not responsible for any damage to the goods/services provided caused by anyone NOT employed by Olivia B’s Bakery.

2. Olivia B’s Bakery‘s products contain, and/or are made in a kitchen which also processes: wheat, eggs, dairy, soy, and nuts. We are unable to serve those with severe food allergies at this time. The Client is responsible for pointing out to guests’ potential allergy hazards, and the business will communicate ability to accommodate restrictions.

OTHER

1. Olivia B’s Bakery reserves the right to use all photographs, video, other content of the custom order for advertising purposes unless otherwise requested and agreed upon mutually.

2. Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labor disputes or strikes, accidents, Acts of God, and other causes beyond our control.